All e-mail support questions will be answered within 24 hours. Email support at growthconcepts.org. If you have not heard from us in 24 hours then email advising at growthconcepts.org Or contact support with questions by phoning (385) at 204-6312. Leave a detailed message and you will be contacted within 4 hours during working hours and within 24 hours during off-time hours. Support office hours are Monday-Friday Mountain Standard Time 8:00 a. m. to 5:00 p.m..